Technical Sales Support Specialist

Job Description Leads and educates dealers and customers on how to implement, service, and operate iWAREHOUSE products and services. Identifies and defines product issues and consults with dealers and customers to resolve complex service issues through site visits and over phone. Develops rapport with customers to enhance service provided and encourage repeat business. Prepares operating manuals, references, or training materials for customers and the sales force. NOTE: This position requires overnight travel approximately 80% of the time. Job Requirements Frequently travels to and interfaces with internal and/or external customers in situations that often require a high degree of tact and discretion. Trains end-users and technical staff and provides guidance on advanced network/systems issues. Analyzes complex business requirements and provides various alternatives that best meet needs. Maintains database and/or records, files, correspondence, etc., with appropriate supporting material. Updates information as necessary. Special projects: designs special reports, manuals and prints, providing truck/part number information and identification in response to internal and external customer requests. Reviews and assists with technical manual information. Researches technical information. Provides new product development support. Reviews new product status to ensure proper start up, inventory, field issues and technical documentation is available before and after launch to support customer demands for part and technical support. Creates, implements, and troubleshoots passkeys (used to enable software options) for dealers, as well as programming and troubleshooting programmable circuit cards. Must be able to work in a variety of conditions depending on assignment, to include extended periods of standing as well as extended periods of time in front of a computer terminal. Education/ExperienceA Bachelor's Degree is required or a related technical certificate. 5-8 years of experience in a technical sales related field. RCS-1626
Salary Range: NA
Minimum Qualification
5 - 7 years

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